Heap University

Welcome to Heap University

The courses you find in Heap University are designed to help get you up and running with Heap.

With Heap, everything is measurable and any data point is ready for analysis. Using Heap you can uncover the wealth of insights that your organization has available.

Select a course below to get started!

Course Library

Organizing and Managing Heap
Organizing and Managing Heap
During this training course we will enable you to make the key decisions to get started and manage your account-wide settings.
FREE
47 min
Eventsrolespermissionsdata democratizationadmindata governanceGetting Started
Heap 101 | Intro to Heap
Heap 101 | Intro to Heap
Learn about Heap's Data Model, Defining Events, Graphs, Funnels, Reports and Dashboards
FREE
65 min
GraphsFunnelsEventsGetting Started
Heap 102 | Heap Essentials
Heap 102 | Heap Essentials
Learn About Retention, Influence, Paths as well as Defined Properties, Combo Events, and Segments
FREE
71 min
Combo EventsInfluenceDefined PropertiesRetentionSnapshotCustom PropertiesSegmentsGetting Started
Customer Success’s Guide to Customer Health
Customer Success’s Guide to Customer Health
Zero in on how you can monitor your own accounts in Heap - ensuring both delight and usage of your tool
FREE
30 min
Customer SuccessCSMUse Case
PM's guide to measuring feature success
PM's guide to measuring feature success
Analyze the impact that feature builds have on your business and implement strategies to use data to build a better product.
FREE
9 min
Use Case
Heap for Web + Mobile
Heap for Web + Mobile
Know the basic required set up to ensure you analyze your entire user journey across devices.
FREE
24 min
Use Casemobile
Intro to HTML & CSS
Intro to HTML & CSS
Get a high level overview of HTML and learn how to use it when defining events in Heap.
FREE
23 min
Other
Survive and Thrive in Covid Era
Survive and Thrive in Covid Era
Learn how to use Heap to measure the impact of COVID-19 on your business and quickly pivot in response.
FREE
48 min
Webinars
Customer Stories
Customer Stories
Watch video testimonials from some of our fastest-growing customers
FREE
10 min
Other
Data Talks
Data Talks
FREE
50 min
Webinars
New Release Webinar Series
New Release Webinar Series
We have created the New Release webinar to highlight and demo the newest features in Heap and give you a sneak peek into some of our future releases.
FREE
62 min
Webinars
Growth Webinar Series
Growth Webinar Series
This series of webinars is designed to help you get the most from Heap by using data to optimize every part of the customer journey. This webinar is intended to be more “how to”, so we will be spending a majority of the session actually building reports, reviewing the results, and suggested solutions.
FREE
2 hr 7 min
Webinars
Other Webinars
Other Webinars
FREE
8 hr 20 min
Webinars
Heap Foundations Certification
Heap Foundations Certification
Demonstrate and reinforce your understanding and knowledge of Heap's core components.
FREE
2 hr 30 min
Getting Startedheapcertificationfoundationsfoundation
A/B testing Data in Heap
A/B testing Data in Heap
How to get your A/B testing into Heap, organize it, and use it in analysis
FREE
20 min
Use Case