From Lagging Indicators To Leading Indicators: Hidden Secrets of Top CS Teams
Learn how to leverage product behavioral data to drive positive customer success outcomes.
Listen to the pros from Heap, Tubular Labs, and Catalyst as they share their unique insights on leveraging product behavioral data to drive positive customer success outcomes.
In this webinar, you'll learn:
- How to re-focus your Customer Success team on factors they can control by surfacing key product leading indicators
- Tactics for developing a data-driven account health score without involving engineering
- The future and “best in breed” Customer Success teams as seen by Catalyst