[July 2026] What’s new: Product Roadmap Reveal & New Features Walkthrough

Our experts shared an overview of all the latest features designed to enhance your daily experience!

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About this course

Watch this webinar replay to hear directly from our very own CPO, Rachel Obstler, what’s next for Heap: vision, first look at the product roadmap, deep dive in our latest releases and exclusive view on exciting upcoming new features!

In this session, you will:

  • Deep dive in the latest releases:
    • Explore Freeform Tables, now available to all plans, and build reports that match your exact needs without spreadsheet exports
    • Discover how Sense AI is getting smarter, with plain-language questions, on-demand event search, and context-aware follow-ups
  • Learn more about exciting upcoming features:
    • See how Conversation Intelligence lets you connect chat and call data to Heap to surface UX issues, sentiment trends, and AI agent performance
    • Get a sneak peek at MCP, bringing answers from Heap directly into the AI tools you already use

About this course

Watch this webinar replay to hear directly from our very own CPO, Rachel Obstler, what’s next for Heap: vision, first look at the product roadmap, deep dive in our latest releases and exclusive view on exciting upcoming new features!

In this session, you will:

  • Deep dive in the latest releases:
    • Explore Freeform Tables, now available to all plans, and build reports that match your exact needs without spreadsheet exports
    • Discover how Sense AI is getting smarter, with plain-language questions, on-demand event search, and context-aware follow-ups
  • Learn more about exciting upcoming features:
    • See how Conversation Intelligence lets you connect chat and call data to Heap to surface UX issues, sentiment trends, and AI agent performance
    • Get a sneak peek at MCP, bringing answers from Heap directly into the AI tools you already use