Customer Success’s Guide to Customer Health

Customer Success’s Guide to Customer Health

Zero in on how you can monitor your own accounts in Heap - ensuring both delight and usage of your tool

About this course

Throughout the course we not only walk through building different analysis modules, but will also review recommended features and additional resources geared towards the Customer Success team’s success.

Curriculum30 min

  • About this Course
  • Course Intro 3 min
  • Foundational Framework and Reports
  • Framework Features to Get You Started 2 min
  • What Accounts Are Active 3 min
  • Who Are My Users 2 min
  • Depth of Usage Reports
  • What Features are Being Used 2 min
  • Who Isn't Following Through 3 min
  • What Leads to Usage of Key Event 2 min
  • Retention and Improved Adoption Reports
  • Who Is Most Likely To Take Action 3 min
  • Are Users Remaining Active 2 min
  • What Are My User Types 5 min
  • Course Wrap Up
  • Course Feedback
  • Course Wrap Up 1 min

About this course

Throughout the course we not only walk through building different analysis modules, but will also review recommended features and additional resources geared towards the Customer Success team’s success.

Curriculum30 min

  • About this Course
  • Course Intro 3 min
  • Foundational Framework and Reports
  • Framework Features to Get You Started 2 min
  • What Accounts Are Active 3 min
  • Who Are My Users 2 min
  • Depth of Usage Reports
  • What Features are Being Used 2 min
  • Who Isn't Following Through 3 min
  • What Leads to Usage of Key Event 2 min
  • Retention and Improved Adoption Reports
  • Who Is Most Likely To Take Action 3 min
  • Are Users Remaining Active 2 min
  • What Are My User Types 5 min
  • Course Wrap Up
  • Course Feedback
  • Course Wrap Up 1 min